Unfortunately, we do not operate on weekends. However, we do accept text messages and aim to respond within 24 hours. Our regular business hours are Monday–Friday, 8am–5pm. You can still schedule your cleaning service during the week right here on our website and enjoy a spotless home on your days off.

No, you do not need to be home during the cleaning service. Many of our clients prefer to give us access to their homes while they are away, so they can come back to a spotless house. However, if you do choose to stay home, we are happy to work around you and your schedule. Our policy is to ensure the safety and security of your home at all times. All of our cleaning professionals are carefully screened and thoroughly trained to provide exceptional service.

No supplies are needed! We come equipped with all the necessary cleaning supplies and equipment to get the job done right. Our team of experienced cleaners only uses top-quality cleaning products that are safe for you, your family, and your home. So sit back, relax, and let us take care of the cleaning for you.

We love pets just as much as you do! We understand that your furry friends are a part of your family, which is why we take extra care when cleaning your home. We ask that you let us know about any pets you have before your cleaning appointment so we can make any necessary accommodations. If your pet is comfortable with new people, we will make sure to introduce ourselves and give them some extra attention. If your pet is wary of strangers, we can work with you to find a safe and comfortable place for them to stay while we clean.

Scheduling recurring cleaning services is easy and hassle-free. Simply contact us and let us know the frequency of the cleaning services you require, whether it's weekly, bi-weekly, or monthly. Our team will work with you to find a schedule that suits your needs and preferences. We'll also provide you with a customized cleaning plan that outlines the specific tasks we'll perform during each visit.

We understand that our clients prefer flexibility when it comes to payments. That's why we offer various payment options to suit your needs. We accept major credit cards and debit cards. If you have any questions about our payment options, please feel free to contact us.

Before the cleaning service, there are a few things you can do: 1. Clear any clutter — make sure toys, clothes, or other items are picked up and put away. 2. Secure pets — ensure they are secured in a safe area. 3. Provide access — make sure our team has access to your home and any security codes or gate access.

The duration of the cleaning service will depend on the size and condition of your home. Our team will work efficiently to ensure your home is spotless within the time frame agreed upon during booking. If you have any specific requirements, feel free to contact us.

Yes, absolutely. Every member of The Urban Broom team is carefully screened and thoroughly trained before they ever step foot in a client's home. Your safety and security are our top priorities — we would never send someone into your space we wouldn't trust in our own.

We want every visit to exceed your expectations. If something didn't meet your standards, please reach out to us within 24 hours of your cleaning and we will come back and make it right — no questions asked, no charge. Your satisfaction is our guarantee.